Survey

Section A: General Information   Name  : Email   : Please tick [v] on the appropriate checkbox for every question that is relevant to your organisation. 1) What is your company’s website address ?               2) Your website is hosted by          a  Other company        b  Own server        c Rented server        d  Others, please specify      3) The server of your company is located in          a Malaysia        b United Kingdom ( UK )        c United States of America (US)        d Singapore        e Hong Kong        f Others, please specify       4) Would your company consider moving the server to another country within the next 12 months?    a Yes        b  No         c Not sure Please answer this question only if your company is hosted by Internet Service Provider (ISP). Otherwise, please go to Question 6      5) Your company’s ISP is located in      a Malaysia        b United Kingdom ( UK )        c United States of America (US)        d  Singapore         e Hong Kong        f Others, please specify    6) Your company’s website was designed      a In-house        bBy external skills        c Others, please specify    7) What kind of activities does your website provide?         (You can tick more than one)           a  Provision of company’s profile        b  Promotion of products and services (e.g. marketing)        c  Processing sales order from customer online        d Tracking the availability of products        e Delivery of products and services to customer        f   Online payment        g  A dealer directory         h  Links to other industry / trade association        i  Links to other data / information services         j  Area with content customised to different audiences         k    A password protected areas, only accessible to registered customers or suppliers       l  Others, please specify         ©2007 Bugger's Blog. All rights reserved                 Section B: Sales via website     8) Which of the following methods does your company use to receive online order from the customers?   a   E-mail        b   Website        c  Electronic markets, exchanges or sales agents        d  Others, please specify    9) Has your company received sales via the website?     a Yes, from domestic customers only (Ignore question 10)      b Yes, from international customers only         c  Yes from both domestic and international customers        d  No (Ignore question 10 to 13)                     10) The international customers are from       a  United Kingdom ( UK )        b United States of America (US)        c  Singapore        d  Hong Kong        e  Others, please specify               11) What percentage of total turnover does online sale represent?     %           12) Breakdown of total online sales             % US Dollar       a Domestic sales    %            USD    b Export / Non-domestic sales              %           USD          13) Has your company sold product via the website by digital delivery?    a  Yes, from domestic customers only         b  Yes, from international customers only        c Yes from both domestic and international customers        d  No                    14) What type of payments does your company accept?       a   Offline only, e.g. cash, cheques, bank draft (Ignore question 15)      b  Online only        c  Both offline and online        d  Others, please specify                     15) Has your company received online payments via the website?   a Yes, from domestic customers only         b Yes, from international customers only        c Yes from both domestic and international customers        d No                      16) Do you operate multiple website for various markets or products?     a  Yes       b   No         c Not sure                                     Section C: Website contributions&barriers     17 Please rate the following contribution of the website to your company by clicking the relevant response:      Min=1,2,3,4,Max=5     i) Helps with sales marketing research   1 2 3 4 5 <\SELECT> ii) Helps the firm sell anywhere in the world, no matter how remote the country is  1 2 3 4 5 <\SELECT> iii) Lower the cost of international promotion  1 2 3 4 5 <\SELECT> iv) Avoid having to set up foreign branches  1 2 3 4 5 <\SELECT> v) Help penetrate unfamiliar market  1 2 3 4 5 <\SELECT> vi) Avoid having to obtain foreign representation  1 2 3 4 5 <\SELECT> vii) Make it easy for foreign customers to order good  1 2 3 4 5 <\SELECT> viii) Helps to identify global market trends  1 2 3 4 5 <\SELECT> ix) Find an importer in a foreign country  1 2 3 4 5 <\SELECT> x) Reduce delivery time   1 2 3 4 5 <\SELECT> xi) Reduce taxation cost  1 2 3 4 5 <\SELECT> xii) Reduces administration cost  1 2 3 4 5 <\SELECT> xiii) Greater impacts on company performance (sales and profitability)  1 2 3 4 5 <\SELECT>                   18 What significance do the following barriers have for the present or future sales via the website?    Not significant,2,3,4,Very significant      i) Uncertainty in payment   1 2 3 4 5 <\SELECT> ii) Cost of developing and maintaining an e-commerce system   1 2 3 4 5 <\SELECT> iii) Uncertainty concerning contracts, terms of delivery and guarantees  1 2 3 4 5 <\SELECT> iv) Customer not ready to use e-commerce  1 2 3 4 5 <\SELECT> v) Uncertainty in tax regulations (corporate income tax ,sales tax, VAT)  1 2 3 4 5 <\SELECT> vi) No tax incentives given by the Government  1 2 3 4 5 <\SELECT> vii) Problems relating to the complexity of training staffs and required skills    1 2 3 4 5 <\SELECT>